Job Classification: Non-Exempt part time. Per diem. On –Call (hours vary)
Qualifications: Relevant college degree or work experience. Must possess effective communication skills, both oral and written, and the desire to work on topics of domestic violence, sexual violence, child abuse and stalking. An ability to intervene and de-escalate crisis situations and maintain strict client and guest confidentiality is essential. Successful completion of 30 hours of pre-service training is required. Then the ability to take a minimum of 4 shifts (totaling 48-hours) throughout each month. Must have valid driver’s license and automobile insurance.
Supervision: The On-call Advocate is supervised by the Client Services Manager and will participate in supervision as needed and requested.
Responsibilities:
- Respond to clients in crisis either in person or on the hotline (within 10 minutes). Assist them in identifying issues, exploring options and supporting the choices they make.
- Offer emotional support, advocacy, assistance, referral information and follow up support as requested and needed.
- Document all direct service-related activities. Record client statistical and biographical information. Record and maintain all client documentation as per company requirements.
- Advocate for clients in multiple settings including hospitals, police departments, etc. (within 45 minutes).
- Provide limited transportation for clients.
- Collaborate with other staff to enhance service delivery and skills.
- Attend regular trainings and professional development activities as required.
- Adhere to expectations of providing culturally competent, trauma informed services to all guests and clients of the Crisis Center.
- Complete shelter screenings, and shelter intakes/tours for new residents.
- Other duties as assigned.